Return Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@leggingsco.store. Please note that returns will need to be sent to the following address: 1712 Pioneer Ave, Cheyenne, WY 82001, 2nd Floor, Suite 23, Cheyenne, Wyoming-USA.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@leggingsco.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@leggingsco.store.

Understanding our return policy is important so you can shop with confidence and peace of mind. Our goal is to provide an easy and hassle-free process for returning products. Here's everything you need to know about our return policy, including eligibility, timeframes, and the steps to take to initiate a return.

First of all, to be eligible for a return, the product must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. For certain items like perishable goods or custom products, returns or exchanges may not be possible. Always check the product-specific details before making a purchase.

We typically offer a window of 30 days from the date of purchase for returns. However, this period can vary depending on the product and circumstances. It’s crucial to initiate the return process within this timeframe to avoid any issues. To start a return, you can contact our customer service team, who will guide you through the steps. Keep your receipts and order information handy, as they will be required.

Shipping costs for returns can sometimes be covered by us, but this depends on the reason for the return. If you're returning an item due to our mistake or a defect, we will bear the shipping cost. Otherwise, you may be responsible for shipping charges. Once your return is approved and inspected, we will process your refund or exchange. Refunds are typically processed within 5-7 business days, but this may vary based on payment methods and financial institutions.

It's also important to note that our return policy includes exceptions and special conditions. For instance, seasonal items or clearance products may have different return criteria. We recommend reviewing these exceptions on our website or contacting our customer service for detailed information.

In conclusion, our return policy is designed to make your shopping experience as easy and worry-free as possible. By understanding the guidelines and steps involved, you can ensure a smooth return process. We value your satisfaction and strive to provide excellent customer service at every step.

If you have any questions about our return policy, don't hesitate to reach out. We're here to help and ensure that your shopping experience remains positive and fulfilling.